Shipping policy
Shipping
We do not allow pick up. Our products only ship to addresses within Aotearoa New Zealand. We offer free shipping above $50 for phone cases and all clothing. Below this, there is a flat rate for the following items:
- Crops: $11.99
- Phone cases: $11.99
Stickers are shipped from New Zealand. If you enter a rural address and do not select the rural option, the order will be refunded. Stickers have shipping fees as below:
- Standard: $7.50
- Rural: $12.50
The following lists our shipping estimates (excluding fulfilment times, typically 2-5 business days):
- Stickers shipping estimate: 2-5 business days (additional 2-3 working days for rural)
- T-shirt shipping estimate: 10-13 business days
- Crop top shipping estimate: 10-13 business days
- Supply hood and crew shipping estimate: 10-13 business days
- Relax hood shipping estimate: 10-19 business days
- Sticker sheet shipping estimate: 8-14 business days
- Tough phone case: 6-8 business days
Delivery issues
We need to submit claims for packages lost in transit no more than 30 days after it was expected to arrive, so please let us know as soon as possible. You will be sent a replacement if the shipping carrier is at fault. If you do not advise us of any of the aforementioned issues in a timely manner, and we cannot contact the supplier within the reporting window, we take no responsibility. If it has been delivered to your address as per the tracking but you cannot find it, we will not refund or replace. We suggest contacting the shipping carrier and inquire if any additional details were left by the delivery person. We will take no responsibility for issues arising during delivery due to incorrect information being provided at checkout. Your order is returned to the supplier and you will need to pay the cost to re-ship the item to the correct address.